FAQ

Drop us a note at contact@birdandash.com. We answer personally, usually within a working day.

Please log in to your account to check the status of your order.

We ship from our warehouse in Gothenburg. See all shipping times and costs below.

Shipping to Scandinavia.

Delivery: 1-3 business days.

Shipping to EU.

Delivery: 2-5 business days.

Shipping Worldwide.

Delivery: 3-7 business days.

Your order will be delivered to your nearest Access Point.

Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays).

When the shipment has left the warehouse you will be able to track your order by logging in with your order number and email adress

Please note:

We're unable to cancel an order once it has left our warehouse.
The shipping cost is non-refundable for returns
Delivery to rural addresses can take longer

Keep your Bird & Ash belt looking sharp. If the leather starts to look thirsty, give it a wipe with a damp cloth and a dab of natural leather balm. A spa day, essentially.

The brass develops a patina over time. A gentle polish brings back the shine when you want it, or let it age. Both look good.

Store flat or loosely rolled, out of direct sunlight. Leather likes a cool, dry life.